TERMS AND CONDITIONS OF SALE

1. GENERAL

These General Sales Conditions (the "Sales Conditions") define the contract (the "Contract") between the customer (the "Customer") and SARL Maison Chanzy (the "Vendors") 1 rue de la Fontaine, 71150 Bouzeron, registered in the Chalon Sur Saône Trade and Companies Register under number RCS 378646 0002 SARL MAISON CHANZY..

The General Terms and Conditions of Sale apply, without restriction or reservation, to the acquisition of all products or services (the "Orders") on site, by telephone, online at www.chanzy.com (the "Site") or by other means between the Sellers and individual consumers and non-professionals. Placing an order implies the Customer's unreserved acceptance of the General Terms and Conditions of Sale, which prevail over any other general or specific conditions not expressly authorized by the Sellers. SARL MAISON CHANZY reserves the right to adapt or modify the Terms and Conditions at any time. In case of modification, only the agreement in force on the day of the order will be applied.

2. RATES

Sale prices are in Euros (€), all taxes included. Any price change will be reflected on the Site. Prices do not include insurance or delivery charges where these may apply. Delivery charges are calculated separately and included in the final invoice. The delivery costs indicated can only be an estimate of the final delivery costs.

Products and services sold under this Contract will only become the property of the Customer after full payment has been made by the Customer. In the event of deferred payment, the product(s) will remain the property of the sellers until full payment has been made in accordance with these contractual conditions, even in the event of insolvency proceedings against the customer, in accordance with articles L. 621-28 e et seq. of the French Commercial Code.

All offers and prices are subject to availability. If a product is not available after the order has been placed, the customer will be informed by e-mail, telephone or post. Sellers will offer an identical product at a similar price or the option of waiting until the product is available in stock. If these alternatives are not accepted by the Customer, the order will be modified or cancelled. In the case of a cancelled order, where payment has already been made, the Customer will be refunded within 30 working days.

3. PAYMENT TERMS

Full payment must be made at the time of ordering. Payment can be made by the following methods:

Credit Card: Visa or Mastercard

French bank cheque (maximum order amount 500 euros)

Bank transfer to the account of SARL MAISON CHANZY for wine orders:

Bank transfer to Caisse d'Epargne Bourgogne Franche Comté account: IBAN FR76 1213 5003 0008 0039 3772 181 - SWIFT (BIC): CEPAFRPP213

You may be asked to provide certain payment information, including your credit card number, credit card expiration date, billing address and shipping information. For more information on how we handle your information, please refer to our privacy policy on the site.

You represent and warrant that: (i) you have the legal right to use any credit card or other means of payment in connection with any purchase; and (ii) the information you provide is true, correct and complete.

The Service may use third-party services to facilitate payment and shopping. By submitting your information, you grant us the right to provide this information to these third parties subject to our privacy policy.

We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.

4. DEFAULT OF PAYMENT

Sellers reserve the right to refuse to honour an order placed by a customer who has not fully or partially paid for an order, or in the case of a previous order by the customer that has not been paid for, in full or in part, or in the case of an outstanding payment dispute.

5. ORDER VALIDATION

An order is considered "confirmed" when full payment has been received. Order confirmations are sent by e-mail to the customer's address mentioned on the order form. It is the customer's responsibility to provide a valid e-mail address for order confirmation. Confirmation of an order implies the Customer's full and unreserved acceptance of these General Terms and Conditions, the acknowledgement of having read them, and the waiver of the Customer's own conditions of purchase or of any conditions not mentioned herein.

6. CANCELLATION

Once the product(s) has (have) been collected by a customer or the service(s) delivered to the customer, the order is final and cannot be cancelled or returned. For product orders placed online on the Site, in accordance with current legal provisions, the Customer has the right to cancel, without giving any reason or paying any penalty, within fourteen (14) days of receipt of the items ordered.

Services that have not yet been delivered to the customer may be cancelled up to 24 hours before delivery. After this time, services such as Tasting Experiences and private events will not be cancelled and refunds will not be possible. Services cancelled in time will be refunded by a chosen method of payment within fourteen (14) days of receipt of the cancellation notice.

In the event of cancellation within the specified period, only the price of the product(s) and/or service(s) purchased and the delivery charges will be refunded. All costs and expenses incurred in returning the product(s) shall be borne by the customer.

Customers can cancel their order by sending an email using the format below to reception@chanzy.com or by post to the address below. Product orders must be returned to SARL MAISON CHANZY intact, in their original condition, in their original packaging, including all accessories, no later than fourteen (14) days after the cancellation request, to the following address:

MAISON CHANZY, 4 RUE DU 8 MAI 1945, 71150 CHAGNY FRANCE

A: reception@chanzy.com

From:

Subject: Order cancellation

Message:

I/We wish to cancel my/our order for the following products and services:

List of products or services ordered :

Order number :

Ordered/Received on :

Name :

Address:

Signature (if sent by post)

Date :

The purchase price of the product(s) and the delivery costs will be reimbursed by a chosen means of payment within fourteen (14) days of receipt and verification of the products by Sarl Maison Chanzy. In the absence of return of the product(s) or proof of posting within the required time period, Maison Chanzy reserves the right to defer reimbursement until receipt of the product. Incomplete or damaged items will not be eligible for exchange or reimbursement.

7. DELIVERY

Orders are delivered by carrier or by post exclusively to the address indicated on the order form. The Sellers will make every effort to deliver within a reasonable time, but cannot be held responsible for delays beyond their control. Standard delivery is made within five (5) working days * from the date of dispatch, for small and medium-sized parcels delivered in mainland France. For deliveries outside mainland France, indicative delivery times will be given to the customer when the order is picked up by the carrier selected to deliver to the address indicated on the order form.

Any order delivered outside France may be subject to taxes and customs duties which are imposed when the parcel reaches its destination. These taxes and customs duties are the responsibility of the Customer. The Sellers are not obliged to check and inform the Customer of applicable customs duties and taxes. To find out about them, the Customer may contact the competent authorities in his or her country.

8. PRODUCT VERIFICATION

Upon delivery, the Customer must check the product(s) and, in the event of material damage, refuse the damaged goods and return them to the Sellers. When the customer accepts delivery from the carrier, the delivery is accepted and the product is checked. In the case of a refused shipment, the customer must clearly specify the damage and indicate it on the carrier's delivery manifest. The copy of the manifest should be sent, including the reasons for refusal of shipment, to the Sellers within 48 hours, by e-mail to reception@chanzy.comou by post to the following address:

MAISON CHANZY, 6 RUE DE LA FONTAINE, 71150 BOUZERON France

If a damaged parcel has been delivered and the customer has signed the delivery note without modification or reservation, the product is considered to have been accepted by the customer and the Sellers cannot be held responsible for any damage or be liable for any compensation. The words "subject to unpacking" have no legal or commercial value.

9. LIABILITY

La Maison Chanzy is only bound by an obligation of means. It cannot be held responsible for damage resulting from non-conforming use or other problems beyond the control of the Sellers, including an event of force majeure.

10. COMPETENT COURT

The conditions of sale are subject to French law. The language in which this contract has been registered is French. Any translation on the site is for information purposes only. With the exception of persons for whom the competent courts are determined by the decision of the Code of Civil Procedure, the Commercial Court of Chalon Sur Saône is the only competent authority in the event of a dispute. This jurisdiction also applies in the event of multiple defendants or warranty claims.

TERMS AND CONDITIONS OF USE

Last updated on 23/09/2020

Please read this Terms of Use Agreement (the "Agreement") carefully. The terms and conditions of this Agreement govern your use of the website. www.chanzy.com (the "Site"), including the purchase of goods on the Site (the "Service") as operated by the SARL MAISON CHANZY group of companies ("we", "us" or "our").

Your access to and use of the Service is conditioned upon your acceptance of and compliance with this Agreement. This Agreement applies to all visitors, users and others wishing to access or use the Service.

In particular, we draw your attention to the sections entitled "Disclaimer" and "Our liability for loss or damage suffered by you". By accessing or using the Service, you agree to be bound by this Agreement. If you do not agree with any part of this Agreement, please do not use the Service.

1. ELECTRONIC COMMUNICATIONS

By creating an account on our Service, you agree to subscribe to our newsletters, advertising and promotional material and other information we send. You may, however, choose not to receive any or all of our communications by following the unsubscribe link or instructions provided in all of our emails. For contractual purposes, you agree that the terms and conditions, contracts, notices, publications and other communications we send to you electronically comply with all legal requirements for written communications. The foregoing does not affect your statutory rights.

2. PURCHASES

If you wish to purchase a product or service through the service, you must review and accept our terms and conditions of sale available on the site.

3. AVAILABILITY, ERRORS AND INACCURACIES

We are constantly updating our products and services on the Service. We may occasionally experience delays in updating information on the Service, our advertising on other websites. Information on the Service may contain errors and inaccuracies and may not be complete or current. Products or services may be incorrectly priced, inaccurately described or unavailable on the Service, and we cannot guarantee the accuracy or completeness of the information on the Service.

We therefore reserve the right to change or update information and to correct errors, inaccuracies or omissions at any time without notice.

4. CONTESTS, LOTTERIES OR PROMOTIONS

Any contests, sweepstakes or other promotions (collectively, "Promotions") available on the Service may be governed by rules different from those in this Agreement. If you are participating in a Promotion, please review the rules that apply as well as our Privacy Policy. If the rules of a Promotion conflict with this Agreement, the rules of the Promotion will apply.

5. CONTENTS

Our Service allows you to publish, combine, store, share and otherwise make available certain information and videos or certain text, graphics or other materials ("User Content"). You are responsible for the Content you post on or through the Service, including its legality, reliability and appropriateness.

Status of User Content. By posting User Content on the Site or through the Service, you represent and warrant that: (i) the User Content is yours (you own it) and/or you have the right to use it and the right to grant us the rights and licenses under this Agreement and (ii) the posting of your User Content on or through the Service does not infringe the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person or entity. We reserve the right to terminate the account of any person who violates this Agreement or is otherwise objectionable. You retain all rights in any User Content you submit, post or display on or through the Service, and you are responsible for protecting those rights. We are not responsible for any User Content posted by you or any third party on or through the Service.

Saving User Content. We are under no obligation to save User Content, and your User Content may be deleted at any time without notice. We therefore recommend that you store and save a copy elsewhere. You are entirely responsible for creating and retaining saved copies of User Content if you wish to do so.

Permission to Use User Content. In order for us to operate the Service, host and display User Content, you grant us the right and permission to use, modify, publicly perform, publicly display, reproduce and distribute such User Content on and through the Service on the understanding that this permission is :

irrevocable - once granted, you may not withdraw or restrict our right to use your User Content under the terms described above;

non-exclusive - you and others, if authorized by you, may use your User Content;

royalty-free and fully paid - we do not have to pay you or any third party (now or in the future) to use your User Content under the terms described above;

worldwide - we may use your User Content as described above anywhere in the world;

sub-licensable - you allow us to authorize other companies and individuals to use the license described above for the purpose of including your User Content in the Service.

We have the right but not the obligation to monitor and edit any User Content.

Waiver of Moral Rights. You hereby irrevocably waive (and agree to the cause for which you waive) any claim or assertion of moral rights or attribution with respect to your Content.

Do not send confidential information in User Content. Please note that Content you provide or make available to us on or through the Service will not be treated as confidential information. Thus, you agree not to send us any information or ideas that you consider confidential or proprietary. You acknowledge that your communications with other users via the Service are public and not private, and that you do not require that such communications be kept confidential. Any personal data sent via notices, feedback and comments or other features of the Service may be viewed and used by other users. We strongly recommend that you do not disclose your personal data via these features. We are not responsible for any information (including personal data) you communicate in this way.

Our Content. All content that is not User Content must be the property of the SARL MAISON CHANZY group of companies or its licensors ("Site Content"). You may not distribute, modify, transmit, reuse, download, republish, copy or use any Site Content, in whole or in part, for any commercial purpose or for your personal benefit, without our express prior written consent.

Acceptable Use Policy. The following terms constitute our "Acceptable Use Policy":

Protection of our reputation and the rights of third parties. You agree not to use the Service to collect, upload, transmit, post or distribute Content that: (a) is obscene, offensive, hateful, inflammatory, objectionable or defamatory of any person, (b) is threatening, abusive or invasive of privacy or may cause annoyance, nuisance or anxiety, (c) may harass, annoy, embarrass or alarm another person, (d) promotes discrimination based on race, gender, religion, nationality, disability, sexual orientation or age, (e) is intentionally misleading or could mislead another person, (f) imitates another person or gives incorrect information about your identity or your relationship with any person, (g) gives the impression that User Content originates from us, (h) advocates, promotes, assists or permits any illegal activity, (i) promotes violence or indecent or sexually implicit material, (j) violates any law, regulation, obligation or restriction imposed by any third party, (k) exposes a person to danger of any kind, (l) discloses or reveals personal information about another person without that person's prior consent, or collects or solicits personal information about another person for commercial or illegal purposes.

Protection of our systems. In addition, you agree not to: (i) upload to, transmit to, distribute or otherwise make available through the Service any computer viruses, worms or Trojan horses, time bombs, spyware, robots, bots, spiders or other potentially harmful or intrusive computer code, files or programs or made to damage or hijack the operation of, or control the use of any computer system, hardware, software, equipment or any data, (ii) send through the Service advertising, promotional materials, junk mail, spam, chain letters, unsolicited or unauthorized pyramid schemes, or any other form of repetitive or unsolicited messages, commercial or otherwise, (iii) use the Service to collect, gather or aggregate information or data about other users, including e-mail addresses or passwords, without their consent, or systematically download and store any Site Content, (iv) use any feature of the Service for any purpose other than its intended purpose, including exploiting any malfunction for your own personal gain, (v) interfere with, disable, disrupt or create an unacceptable problem on servers or networks connected to the Service, or violate the regulations, policies or procedures of such networks, (vi) attempt to gain unauthorized access to or provide automated access to or use of the Service (or other computer systems or networks connected to or used with the Service), (vii) assist, enable or encourage any person to engage in any of the activities described above.

6. RETURN

By giving us feedback or suggestions regarding the Service ("Feedback"), you thereby transfer to us the rights to such Feedback. Please note that any Feedback you give us will not be treated as confidential information. Therefore, you agree not to send us any information or ideas that you consider confidential or proprietary.

7. ACCOUNTS

When you create an account with us, you warrant that you are over 18 years of age and that the information provided is correct, complete and current at all times. Inaccurate, incomplete or outdated information may result in the immediate closure of your account on the Service.

You are responsible for maintaining the confidentiality of your account and password, including but not limited to restricting access to your computer and/or account. You agree to accept responsibility for all activities or actions that occur under your account and/or password, whether your password is for our Service or for a third party service. You must notify us immediately of any breach of security or unauthorized use of your account.

You may not use as a user name the name of another person or entity or a name that the law does not permit the use of, a name or trademark subject to the rights of another person or entity other than you, without proper authorization. You may not use an offensive, vulgar or obscene name as your user name.

We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion if you physically violate any term of this Content or if we believe that you have used or attempted to use the Service for any illegal activity.

You must quickly change your password and notify us by sending an e-mail to reception@chanzy.com if you suspect or become aware of any unauthorized use of your account or any other breach of security.

8. INTELLECTUAL PROPERTY

The Service (including all information and materials we provide on or through the Service) and its original content and all associated domain names (except User Content), features and options are and shall remain the exclusive property of the SARL MAISON CHANZY group of companies and its licensors. You acknowledge that you have no right to access any part of the Service in source code form. The Service is protected by copyright, trademark, patent, trade secret, moral rights, privacy rights, publicity rights and all other intellectual property and proprietary rights under the laws of the United States, the United Kingdom, France and foreign countries. Our trademarks and brand images may not be associated with any product or service without our prior written consent.

9. RESTRICTIONS

Your right to use the Service is subject to the restrictions set forth below. You agree to:

not to use the Service for any fraudulent or illegal purpose, except as set forth in this Agreement;

not to interfere with the operation of the Service and to comply with our Acceptable Use Policy (see Acceptable Use Policy below);

not to copy all or part of the Service, unless the copying is related to the normal use of the Service for the purposes for which it was intended or if this is necessary to safeguard the content or for a matter of operational security;

not to reproduce, republish, reuse, upload, publish, transmit or distribute any content presented or provided by the Service, including but not limited to text, images, audio and video, for public or commercial purposes;

not to rent, sub-license, lend, distribute, timeshare, translate, merge, adapt, modify or change all or part of the Service;

not to make any changes or modifications to the Service or any part thereof or to permit the Service or any part thereof to be combined with or incorporated into any other product or service;

not to disassemble, decompile, disassemble, derive codes or algorithms or create derivative works based on all or any part of the Service or attempt to do so, except to the extent that such actions may not be prohibited under applicable law;

not to sell, resell, combine with, exploit, provide or make available all or any part of the Service (including the source code and object code), in any form whatsoever, to any person without our prior written consent;

not to remove any copyright, trademark or other proprietary notices from the Service and to include our copyright notice on all copies you make of the Service in any medium;

to be responsible for obtaining and to have obtained all necessary authorizations, consents and permits, including those of third parties, to the extent that you send, publish, transmit or process personal data using the Service.

10. LINKS TO OTHER WEBSITES

Our Service may contain links to third-party websites or services that we do not own or control.

We have no control over, and cannot assume any responsibility for, the content, privacy policies or practices of any third party websites or services. We do not guarantee the offerings of these entities/individuals or their websites.

You acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any third party websites or services.

We strongly recommend that you read the terms and conditions and privacy policies of any third-party websites or services you visit.

11. CLOSE

We may terminate or suspend your account and prohibit access to the Service immediately, without notice or liability, in our sole discretion, for any reason whatsoever and without limitation, including but not limited to breach of the Agreement.

If you wish to close your account, you can simply stop using the Service.

All provisions of the Contract which, by their nature, should survive closure shall survive, including, but not limited to, ownership provisions, warranty clauses, indemnities and limitations of liability.

12. REMOVAL

You agree to defend, indemnify and hold harmless the SARL MAISON CHANZY group of companies, its parents, subsidiaries and affiliates, and the officers, directors, employees, agents, representatives, partners and licensors of each, from and against any and all claims, obligations, liabilities, losses, liability, loss, expense (including but not limited to attorneys' fees) and any damages, costs or liabilities resulting from or arising out of (a) the use of and access to the Service by you or any person using your account and password, (b) the breach of this Agreement or (c) Content posted on the Service.

13. OUR LIABILITY FOR ANY LOSS OR DAMAGE SUFFERED BY YOU (LIMITATION OF LIABILITY)

The Service is not tailor-made for you. You acknowledge that the Service has not been developed to meet your individual requirements and that it is therefore your responsibility to ensure that the options and features of the Service meet your requirements.

We are liable for foreseeable loss or damage caused by us. If we fail to comply with this Agreement, we are liable for loss or damage suffered which is the foreseeable result of our breach of this Agreement or reasonable lack of care and skill, but we are not liable for all unforeseeable loss or damage. Losses and damages are foreseeable when it is obvious that they may occur or when, at the time of signing this Contract, you and we knew that they might occur.

When are we liable for damage caused by a fault in the Service? If the Service damages a device or digital content belonging to you and this is due to a reasonable lack of care and skill on our part, we will repair the damage or pay you compensation. However, we will not be liable for any damage that could have been avoided by following our advice, such as applying an update, repair or error correction offered free of charge, or by having the minimum system requirements we recommend.

Limitation of Liability. To the extent permitted by applicable law, our aggregate total liability to you arising out of or in connection with the Service shall in no event exceed the greater of one hundred (£100) pounds sterling or the price paid by you for the Service in the preceding twelve (12) months.

We are not responsible for commercial losses. If you use the Service for commercial purposes, we will not be liable for any loss of profitability, commercial loss, business interruption or loss of business opportunity.

We are not responsible for events beyond our control. We will not be liable for any failure to perform or delay in performing our obligations under this Agreement caused by any circumstance or event beyond our control, including any failure in public or private telecommunications networks or delay or latency due to your geographic location or your wireless data service provider's network.

What we do not exclude. Nothing in this Agreement shall limit or exclude our liability for:

death or personal injury resulting from our negligence;

fraud or fraudulent misrepresentation ;

any other liability not excluded or limited by applicable law.

Your Liability. You agree to compensate us for all claims, losses, liabilities, expenses (including legal expenses and costs), damages and costs incurred by us arising out of your use of the Service in violation of this Agreement. We reserve the right to assume the exclusive defense and control of any claim by a third party relating to your use of the Service and you agree to assist and cooperate with us in connection with any such claim.

14. DISCLAIMER OF LIABILITY

Use of the Service is at your own risk. The Service is provided "AS IS" and "AS AVAILABLE", with all faults. The Service is provided without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, title, non-infringement or fitness for a particular purpose.

The SARL MAISON CHANZY group of companies, its parents, subsidiaries, affiliates and the officers, directors, employees, agents, representatives, partners and licensors of each, do not warrant that a) the Service will operate uninterrupted, timely, secure, error-free or will be available at any time or at any location, b) all errors and defects will be corrected, c) the Service is free of viruses or other harmful components, d) the results of the use of this Service will meet your requirements.

15. EXCLUSIONS

Some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages, so the above limitations may not apply to you.

16. OTHER IMPORTANT CONDITIONS

No one else has any rights under this Agreement. This Agreement is between you and us. No other person has the right to enforce this Agreement.

If any part of this Agreement is held by a court to be illegal or unenforceable, the remainder shall continue in full force and effect. Each paragraph of this Agreement operates separately. If a court or relevant authority finds any of them to be illegal or unenforceable, the remaining paragraphs shall continue in full force and effect.

Even if we delay enforcing this Agreement, we may still enforce it later. If we do not immediately insist that you do what you must do under this Agreement or if we delay taking action against you because of your breach of this Agreement, this does not mean that you must not do those things and will not prevent us from taking action against you later.

What laws apply to this Agreement and when can I take legal action? This Agreement is governed by English law and we both agree to submit to the non-exclusive jurisdiction of the English courts. This means that if you live in another EU country, you can take legal action to enforce consumer protection rights under this Agreement in the EU country in which you live.

Changes. We reserve the right, at our sole discretion, to modify or replace this Agreement at any time. The legend "last updated" above indicates when this Agreement was last changed. We may modify the Site and/or this Agreement to: (a) reflect changes in relevant laws and regulatory requirements and (b) implement minor technical adjustments and improvements, such as responding to a security threat. If a revision is material, we will provide at least 15 days' notice prior to implementation of the new Agreement.

Contact us. If you have any questions regarding this Agreement, please contact us at reception@chanzy.com.

SARL MAISON CHANZY, 6 rue de la Fontaine , 71150 BOUZERON, France